Policies & Procedures
SAfer Space Policy:
We aspire to co-create a space that is as safe as possible for all people, with the understanding that a fully safe space is impossible in our world. People of all races, sizes, ages, cultural backgrounds, gender identities, sexual orientations, trauma backgrounds, and religions are welcome. Your guidance is invited to help me create a safer space for you. Words and actions that promote racism, misogyny, hatred, bigotry, supremacy, sizeism, transphobia, ageism, or divisiveness will not be tolerated and will constitute the end of the therapeutic relationship.
If you need to change your scheduled appointment time, 24 hours notice is required. If less than 24 hours notice is given, full payment of the treatment cost is expected. Exceptions will be made for medical emergencies for you or your family member, inclement weather, or if the client or therapist is able to find someone else to take the appointment time.
If the therapist is ill or has an emergency, you will be notified of the need to reschedule by email and text as far in advance of the scheduled time as possible.
If you are late for your appointment you will receive a treatment that is the length of time remaining in your scheduled time slot, and will be expected to pay the full cost of the session you scheduled. If the therapist is late, you will be given the option to receive your full treatment time or receive a discount equivalent to the lost session time.
Payments are due at the time of service, unless a previous arrangement has been made. Personal Injury Protection (PIP) insurance is accepted if you have been in an auto collision and have a prescription or referral from a doctor, the prescription and all insurance information will need to be presented before the first appointment for verification of coverage. Payments may be made in cash, by check to Rad Well Being, with a credit card, with a Health Savings Account (HSA) card or Flexible Spending Account (FSA) card, through PayPal, or through Venmo. Tips are welcome but never expected.
auto accident (mva) Treatments
Bodywork is available for people who have experienced a motor vehicle accident, and has been proven to be beneficial to relieve the physical and emotional effects of whiplash, back and neck pain, range of motion & movement limitations, headaches, sleep disturbances, and other related injuries and complaints. Provided you have a current prescription or referral from a chiropractor, MD, or ND and I can establish proof of coverage with the insurance company before your first visit, sessions can be paid for with Personal Injury Protection (PIP) insurance or standard Auto Liability Insurance. Medical massage treatments that are not paid at time of service are $35 per 15-minute unit. Please contact Niema when you schedule your first massage with the insurance adjuster's name and phone number, your full name, policy number, claim number, and date of incident.
Intake & Post-Treatment Procedures:
The work is served by a thorough intake and assessment of pain, tension, range-of-motion limits, and other current factors. To expedite the intake process please fill out the electronic form. During the intake be prepared to answer questions about what you are seeking from the session and any medical concerns. After the session you may receive suggestions for stretches, exercises, meditations, hydrotherapy, and/or other tools the therapist thinks may be supportive.
Sessions include a little extra time for intake, disrobing and dressing, and post-assessment. This means a 90-minute session will be 95-105 minutes, with 85-90 minutes on the table.
Location and Parking:
4230 NE Fremont, upstairs in the Wild Hearts Wellness Center. Look for the red Mathnasium building at the Southeast corner of NE Fremont & NE 43rd, and come in the middle door with the Wild Hearts Wellness logo near it. There is a small parking lot next to the building, and plenty of free neighborhood parking on the side streets both South and North of Fremont. It is also close to two major bus lines (#24 Fremont and #75 Cesar Chavez/42nd). We are not ADA accessible at this time
Our office occasionally burns sage, cedar, and other herbs. We also diffuse a variety of high-quality essential oils. If you are sensitive to any scents or prefer a relatively scent-free experience, please inform Niema in advance.
Our sessions can be adapted for pregnant people and a variety of medical concerns, provided you have clearance from your doctor or midwife to receive massage. Please bring a list of medications you are taking and recent treatments you have undergone. If you have a serious medical condition please contact Niema before the session, so we can ensure bodywork is safe and determine an effective session strategy.
We strive to be in alignment with the rules set forth by the Oregon Board of Massage Therapists and the Code of Ethics set forth by the Associated Bodywork & Massage Professionals. First and foremost are the commitment to provide quality care, to do no harm, and to protect the client's confidentiality. We also commit to creating a space where sexual impropriety is not tolerated. Any client who crosses this therapeutic boundary with another client or the therapist through inappropriate words or actions will be asked to leave without a refund, and legal action may be taken if sexual harassment or abuse occurs or is insinuated.